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The CRM system uses the UTF-8 format to store data. The following links may help you to understand this format and to use it when you import or export data.
The online Wikipedia explains everything what you know about UTF-8: http://en.wikipedia.org/wiki/UTF-8
Notepad++ is a generic editor you can use to convert data from and to UTF-8: http://sourceforge.net/projects/notepad-plus/
vtiger tool for UTF-8 conversion: http://forge.vtiger.com/projects/utf8converter/
a collection of other converting tools for UTF-8: http://dataconv.org/apps_unicode_utf8.html
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