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| Customer Portal | ||
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 | Chapter 4. Administrative Tasks |  |
The CRM system provides a feature that offers customers a limited access to your trouble ticket system. This access is provided by the Customer Portal.
The customer portal displays published FAQ's and allows authorized contacts to communicate with your company directly. That includes:
The access to CRM system FAQ's by a Knowledge Base. You may us this to provide release information or to answer common questions on the goods or services your company offers.
The possibility to create and to track tickets.
You can define who may access the ticket and FAQ system by a special login procedure. The access is controlled by the contacts master data as described in section: New Contacts.
You may access the customer portal by a special URL. Ask your CRM administrator for this. Please refer to the Customer Portal Manual for further information, as listed in Appendix: Ressources.
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| CRM Administration |  | Appendix A. Administration Examples |
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